Refund Policy
1. Who handles your refund
Petal is operated by Bossa Ventures LLC. All current Petal subscriptions are purchased through the Apple App Store or Google Play. Because those purchases are billed by Apple or Google, refunds for them are issued and controlled by Apple or Google under their own refund policies — Bossa Ventures LLC does not hold your payment and cannot directly issue or guarantee a refund for an App Store or Google Play purchase.
2. Requesting a refund for an App Store purchase
Apple handles all refund requests for purchases made through the Apple App Store. You can request one at:
- reportaproblem.apple.com
- Or via the "Report a Problem" link in your purchase receipt email from Apple
- Or in Settings → your name → Subscriptions → Petal, on your iPhone or iPad
Apple reviews and decides each request under Apple Media Services Terms and Conditions. Bossa Ventures LLC does not control the outcome or timing of Apple's decision.
3. Requesting a refund for a Google Play purchase
Google handles all refund requests for purchases made through Google Play. You can request one at:
- support.google.com/googleplay/answer/2479637
- Or from your Google Play order history: Menu → Account → Order history → find the Petal charge → Report a problem
Google reviews and decides each request under its own Play Store refund policies. Bossa Ventures LLC does not control the outcome or timing of Google's decision.
4. What we can do directly
While we don't hold your payment, we're glad to help:
- Point you to the right place to request a refund from Apple or Google
- Provide account or usage information that may support your request
- Look into billing questions, such as an unexpected renewal charge
Email us and we'll help however we can — see contact details below.
5. Statutory rights
This policy does not limit any refund or cancellation right you may have under the consumer protection law of your country or state, which continues to apply in addition to Apple's or Google's own policies.